Help & Support

Get help with Vezora

Vezora turns your photos and videos into short, edited videos for iPhone and iPad. Pick a ready-made template, add your media, fine-tune the timeline, text, music and colour, and export — all on your device.

Contact us

Email support.vezora@gmail.com with your question, a description of what happened and, if you can, the details listed under Reporting a bug. Email is the only support channel for Vezora.

Getting started

From an empty gallery to a finished video in five steps.

  1. Choose a template. Scroll the gallery, search by name, or filter with the Top Trending, Collage and Montage chips. The badge on each card shows how many photos or videos the template uses. Tap a card to preview it.
  2. Add your media. Tap Use This Template and pick photos or videos. Your picks fill the template's scenes in the order you chose them. If you pick fewer than the template asks for, Vezora reuses your selection to fill the rest.
  3. Open the editor. Vezora builds the project and opens it with your media, the template's motion and transitions, and its own soundtrack already in place. To start without a template, tap New Project in the gallery instead.
  4. Make it yours. Use the tools under the preview — Timeline, Text, Sticker, Media, Audio and Canvas — to adjust anything you like.
  5. Export. Tap Export, choose a resolution and frame rate, then Export Video. When it finishes, save the video to Photos or share it.

Guides

Importing photos and videos

Media is chosen with Apple's photo picker. The first time, iOS asks whether Vezora may access your library. That's optional: whether you allow full access, limited access or none, the picker still shows your whole library and Vezora receives only the items you select.

Editing

  • Timeline — every clip in order; scrub and select clips.
  • Text — captions with font, size, colour, spacing and opacity.
  • Media — swap the photo or video in any scene; timing and effects stay.
  • On the canvas, drag to move, pinch to scale and rotate with two fingers. Undo and redo are at the top.

Music and audio

Every template comes with its own soundtrack. In Audio you can set the volume, fade in and out, choose the start point, mute it, or tap Import from Files to use an audio file of your own (for example MP3, M4A or WAV).

Filters and colour

Canvas holds background colours, ten filters (Original, Warm, Cool, Vivid, Fade, Mono, Noir, Film, Gold Hr and Dusk), brightness, contrast, saturation and warmth, plus Grain, Vignette, CRT and Duotone effects. Sticker adds emoji to the canvas.

Saving projects

Tap the save button next to Export in the editor to keep a project; it shows a checkmark when saved. Saved projects appear in My Projects. To delete one, touch and hold it and choose Delete.

Exporting, saving and sharing

Choose 720p, 1080p, 1440p, the project's own size, or 2160p, at 24, 30 or 60 fps. Rendering happens on your device. Afterwards, Save adds the video to Photos and Share opens the iOS share sheet.

Troubleshooting

An export fails or stops

  • Keep Vezora open on screen until the export finishes. iOS doesn't let apps render video in the background, so leaving the app or locking the screen stops the export, and Vezora shows a message. Tap Try Again.
  • Check your free storage; long, high-resolution projects make large files.
  • Try a lower resolution or frame rate.
  • If one photo or video causes trouble, replace it in Media and export again.

Saving to Photos doesn't work

Saving needs permission to add photos. If you declined it, open Settings › Privacy & Security › Photos, choose the app and allow access. Changing a photo setting can make iOS restart the app, so tap Share first if you need the current export straight away — sharing needs no permission.

I can't find a project

Projects appear in My Projects only after you tap the save button in the editor. Saved projects stay on your device and aren't included in iCloud or device backups, so deleting the app also deletes them. Export anything you want to keep.

Playback or editing feels slow

Close other demanding apps, and give the preview a moment after loading many large videos. Exporting at a lower resolution is quicker on older devices.

Frequently asked questions

Do I need an account?

No. Vezora has no accounts, sign-in or registration.

Does Vezora upload my photos or videos?

No. Vezora makes no network connections: your media is processed and stored on your device. A video only leaves your device when you share it, using an app you choose. See the Privacy Policy for details.

Does it work without an internet connection?

Yes. Templates, soundtracks, transitions, filters and effects are all included in the app, and editing and exporting happen on your device.

Why does Vezora ask to access my photos?

The first time you pick media, iOS asks whether Vezora may access your photo library. You can allow full access, limited access or none: in every case the photo picker still shows your library and Vezora only receives the items you select. Vezora doesn't browse or scan your library.

Separately, saving an export asks for permission to add to your library.

Can I use the template music in videos I post?

Yes. You may use the templates and their soundtracks in videos you make with Vezora, including videos you publish or use commercially. You may not extract or redistribute the music or other bundled content on its own. See the Terms & Conditions.

Can I use my own music?

Yes. In the editor, open Audio and tap Import from Files. Make sure you have the right to use any music you add.

What export quality can I choose?

720p, 1080p, 1440p, the project's own size (1920p for the vertical templates) or 2160p, measured on the long edge, at 24, 30 or 60 frames per second.

Are my projects backed up?

No. Saved projects contain full copies of your media, so they are kept out of iCloud and device backups. Deleting the app removes them. Exported videos you save to Photos are backed up like any other video in your library.

Are there subscriptions or in-app purchases?

No. Vezora has no subscriptions and no in-app purchases.

Which devices are supported?

iPhone and iPad running iOS or iPadOS 17 or later.

Reporting a bug

A good report helps us reproduce the problem. Please include:

  • Your device model and iOS version.
  • The Vezora version — in the app, open Settings (the profile icon at the top of the gallery).
  • The template you used, if any.
  • What you did, what you expected and what happened.
  • A screenshot or screen recording, if you can.

Send the report

Email it to support.vezora@gmail.com. Please only attach personal photos or videos if they're needed to show the problem.